RETURN AND REFUND

1.Return.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please DO NOT send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reason not due to our error.
• Any item that is returned more than 10 days after delivery.

2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@panoramalangkawi.com

4. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@panoramalangkawi.com and send your item to:

Panorama Langkawi Sdn Bhd,
Cable Car Station, Burau Bay,
07000 Langkawi, Kedah, MALAYSIA.